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Embassy Suites by Hilton Austin Downtown / Town Lake Published: July 6, 2018
Job Type
Academic Program
Required Education or Certification
Driver's License
Salary or Pay Rate
$6 plus direct tips
Interested applicants should
Send email
Job Post URL
Health Insurance, Dental Insurance, Vision Insurance, 401K, Vacation Time
Other Benefits
Free safety shoes, free parking or free Capital Metro Bus Pass plus too many more to list!
Name of individual creating job posting
Kathleen Riley
300 South Congress Avenue
Closing Date for Applications mm/dd/yyyy
Non-Discrimination Agreement
I Agree


40 % Retrieves guest items from cars, busses, vans and carts. Grasps, lifts, carries and/or loads
luggage and packages onto a bell cart to transport items throughout hotel to designated room.
navigates bellcart through public areas, guest room corridors and to elevators.
30 % Escorts customers to accommodations, visually inspects room and telephone and deficiencies
such as towels to housekeeping immediately. Points out room features and directory for
10 % Listens and responds to guest inquiries using a positive, clear speaking voice. Answers
questions and offers assistance giving accurate information regarding outlet hours, other hotel
services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
10 % Organizes and store luggage as necessary in a designated area.
5 % Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive,
especially during heavy hotel activity and emergencies
In addition to performance of the essential functions, this position may be required to perform a combination of
the following supportive functions, with the percentage of time performing each function to be solely determined
by the supervisor based upon the particular requirements of the company.
• Picks up and delivers guest laundry to and from guest rooms in a timely, accurate manner.
• Delivers morning newspapers, Zipout Checkout packets, mail, packages, faxes, etc. to specific guest rooms.
• Maintains and posts hotel reader boards and public area signage.
• Cleans and polishes carts and other equipment used in the department.
• Retrieves and inputs data from a computer terminal in an accurate, error-free manner.
• Answers the Bell desk phone and provides information as needed.
• Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest

Required Experience

A good driving record with no more than 2 moving violations in the last 3 years.

Required Skills

The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
• Ability to understand and follow written and or verbal instructions.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience,
tact and diplomacy to defuse anger and collect accurate information.
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write
numbers and names on claim checks and rooming lists.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 100 lbs. continuously
throughout shift.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

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