Bilingual Customer Service Representative

eBay Published: July 12, 2018
Job Type
Academic Program
Required Education or Certification
High School Diploma
Salary or Pay Rate
16.28 per hour
Interested applicants should
Visit Website
Resume Format
Job Post URL
Health Insurance, Dental Insurance, Vision Insurance, 401K, Vacation Time
Other Benefits
Sabbatical, ESPP, On-Site Gym
Name of individual creating job posting
Johnny Ramirez
7700 W Parmer Lane Bldg D Ste 100
Closing Date for Applications mm/dd/yyyy
Non-Discrimination Agreement
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We employ extraordinary people who do meaningful work that has a tangible impact on the lives of individuals all over the world. We aspire to make extraordinary things possible for each other, for our customers, and for you. We’ve been doing this for over 20 years and we're just as passionate about it today as when we founded the company in 1995.

The Spanish Bilingual Speaking Specialist is responsible for handling contacts from our Spanish speaking members in both North America, Mexico and Latin America Regions. Resolving issues and providing support across multiple lines of business. The Spanish Speaking Specialist will support our members via phone and email channels.

**Position will be located in our Austin Campus**

A day in the life:

Provide engaging customer service in a fast paced call center environment in a bilingual setting
De-escalate calls while delivering difficult messages to customers in a way that creates a positive customer experience
Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction
Be able to make the right decision while keeping the customer and company in mind
Ability to work independently while doing what’s best for our customers
Involved with all aspects of customer service, including solving problems, answering questions and working with customers to ensure fantastic service
Weekly development sessions with Team Leaders and Coaches

Why eBay?

Starting Pay is $16.28 (Includes 5% Language Differential)
Quarterly Performance Bonus
Yearly Performance Raises
Continued Career Development and Opportunities for Growth
Health, Vision and Dental Coverage
Pet Insurance
Tuition reimbursement up to $5,250
16+ Days of Paid Time Off
Paid Maternity Leave up to 6 Months
Paid Paternity Leave up to 3 Months
Adoption and Infertility Assistance
Free subscription to
Free Basic and Premium eBay Store
15% Discount on Employee Stock Purchase Plans
Match $ for $ up to 4% on 401K
eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay to refresh and recharge.
Onsite Gym and Wellness Programs
Unlimited Free Coke and Pepsi Products
Matching Nonprofit Donations
Flex Spending
Life Insurance
Disability Benefits
What’s next?

Our interview process will consist of a few steps but first, we will start with a video interview! Upon our recruiting team reviewing your application, you will receive an email from that will include instructions, a short tutorial and give you the opportunity to practice with test questions. If you do not see this email, please check your junk or spam mail as there is a possibility it went there as well.

Benefits of Digital Video Interviewing

You can complete your interview anytime, anywhere.
Your interview will be shared with multiple people at once, helping expedite our review process while respecting your time.
You can bring your resume to life by telling your story on video.
In order to submit your video interview, you will need a smartphone, tablet, or a webcam with a microphone and internet access.
Thank you for taking the first step in starting your career with eBay, we look forward to reviewing your application

Required Experience

What you’ll need:

Must have conflict management skills and the ability to deliver a difficult message that creates the best customer experience possible
Excellent verbal and written communication skills both in English and Spanish
The ability to work in a fast-paced environment while being organized and using your time efficiently
Be empathetic to customer concerns and display sincere desire to find a resolution
Ability to meet strict attendance guidelines
2+ years of call center or customer service related experience
Schedule Flexibility (able to work Weekends, Holidays, Day or Night Shift)

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