IIoT Technical Support

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AMI Global Published: May 17, 2017
Job Type
Required Education or Certification
Bachelors Degree or Work Experience
Interested applicants should
Send Resume
Resume Email
careers@amiglobal.com
Benefits
Health Insurance, Dental Insurance, Vision Insurance, Vacation Time
Name of individual creating job posting
Ken McCracken
Phone
7024755234
Address
6280 S. Valley View, Suite 212
State
Nevada
Closing Date for Applications mm/dd/yyyy
6/19/2017
Non-Discrimination Agreement
I Agree

Description

AMI is an IIoT solution and service provider that is headquarter in Las Vegas Nevada. AMI Global Develop and service cloud based monitoring & control end-to-end solutions including embedded electronics hardware/firmware as well as various cloud connectivity data-processing and web based user interface. We are an engineering/service company who takes pride in our products and looking for technical people with good people skills to help us in serving our customers.

Conditions
• Office location: Las Vegas, Nevada or Austin, Texas
• Working hours: 9AM – 5PM
• Must be able to sit for long periods of time in front of a computer
• Position requires use of headset/microphone


Duties and Tasks/Essential Functions
• Deliver service and support to end-users using the phone, web-browsers, emails and remote connection over the Internet such as GoToMeeting, JoinMe and applications;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet access, cellular connectivity, and system functionality answers;
• Research required information using our IIoT portal and other available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates

Required Experience

Competencies:
• Exemplary Attendance and Punctuality
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Focuses and guides self and team members in accomplishing work objectives.
• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
• Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Required Skills

Skill and Knowledge Qualifications:
• Practical technical background is a plus
• Technical education is a plus
• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Knowledge of Microsoft Office applications, web-browsers and AMI special equipment (after training);
• Knowledge of customer service principles and practices;
• Effective listening skills;
• Willingness to co-operate with others and work to the greater good;
• Multi-tasking capabilities;

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