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LifeWorks Austin Published: January 7, 2020
Austin, TX
Job Type


After Care Transitional Services (ACTS) is a case management program at LifeWorks designed to assist youth transitioning out of foster care to achieve independence as adults in the community. The program helps individuals establish a home, obtain employment, access health care, manage money, exhibit personal and interpersonal responsibility, and plan for the future.

ACTS is looking for a Case Manager II that has demonstrated skill in client services, community resource utilization, and working with multi-cultural populations. The Case Manager II will provide case management services to clients, draw upon clients' strengths to inform service planning, advocate on behalf of clients, collaborate with other service providers, and manage crisis situations as well as provide administrative support to programs by maintaining client files, entering data, and completing required documentation.

All candidates will need to be able to pay careful attention to detail, work independently, exercise initiative, and remain organized. The ideal candidate is someone who is knowledgeable and/or experienced with the foster care system and homeless populations as well as mental health, disability, resource, and system issues. A successful candidate must be able to successfully balance the provision of direct services with administrative requirements.


  • Provide case management services and coordinate services with other agencies. Duties may include intake, case management, monitoring, group facilitation, and resource referrals.
  • Identify and leverage clients' strengths as part of service planning to help clients achieve their self-defined goals.
  • Collaborate with various community programs and agencies to advocate for client population needs and provide referrals.
  • Communicate with members of the community, colleagues, and clients effectively and efficiently.
  • Effectively manage crisis situations through assessing, deciding, and acting in accordance with standards and laws in emergency situations involving the health and safety of client being compromised.
  • Maintain case records and documentation as appropriate, including service plans, progress notes, intake reports, and incident reports.
  • Analyze situations within the setting taking into consideration the client, policies, safety, and staff to determine the best course of action.
  • Transport clients to agencies and services, as needed.


  • Requires a Bachelor's degree in social or behavioral sciences or administrative field.
  • Requires 2 years relevant experience with youth; or equivalent combination of education and experience.
  • Experience with databases; intermediate level experience with Outlook and Word required.
  • Must possess or be able to obtain within 30 days a valid Texas driver's license and current insurance.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.