Written by Courtney Grams
Blackboard Support for ACC instructors is getting an upgrade. An entirely new, comprehensive knowledge base is available to answer all your Blackboard questions in one place. Need to copy your course content? Or download a grade center report? Step-by-step instructions are now available online 24-7.
Bookmark this link: de.austincc.edu/support
What makes this knowledge base special?
Centralized & Searchable Information
Blackboard Support is your new hub for all things Blackboard. No need to hunt around ACC’s various websites to find help.
On Blackboard Support you’ll find:
- Step-by-step instructions for every feature in Blackboard
- Notices for maintenance
- Announcements for upgrades & new features
- Upcoming Blackboard events & training
- Contact information for on-campus assistance
The search feature is super smart. If you’re not finding an answer to your specific search or question, the site considers this an “unsuccessful search.” Our LMS Analyst receives “unsuccessful search” reports to inform what documentation should be added to the knowledge base to keep it up to date.
Tailored for ACC
The new Blackboard Support knowledge base is tailored to the way ACC professors use Blackboard. If you’ve ever used the generic Blackboard Help function before, you’ve seen how unhelpful the guides can be. Often it doesn’t align with the version or features of Blackboard that ACC uses.
That’s the magic of our home-grown Blackboard Support website. All tutorials are created for ACC’s version of Blackboard with the features that are available at ACC. And – once you’ve mastered the basics – this Support platform also gives you the opportunity to explore features you haven’t tried before.
Always Updated
Tutorials are written FOR FACULTY. At the bottom of each, you’ll find a quick poll asking you to let our experts know if the information was helpful. This feedback gives us the opportunity to clarify instructions or add more detail to documentation when needed.
Our LMS Analyst is the first to know when changes are going to impact the way faculty use Blackboard. That means the knowledge base will always be updated in advance to help faculty prepare for changes in features.
Adaptable for Students
Future plans for this platform include creating tutorials specifically to support student use of Blackboard. Stay tuned!
Tags: austin community college, blackboard, knowledge base, support, tech help
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By Ericka Patterson January 9, 2019 - 10:29 am
I have a staff member who is unsure how to use the new upgraded Blackboard. Is there someone who would be able to come and sit with him to help him understand what to do with the upgrade? He is having trouble transferring things over.
By cgrams January 25, 2019 - 2:25 pm
Hi Erika! Our apologies for the late reply. Have you been able to get in touch with someone for help? If not – email us at [email protected] and we can connect you with someone right away.