{"id":4064,"date":"2016-07-01T14:15:53","date_gmt":"2016-07-01T19:15:53","guid":{"rendered":"https:\/\/sites.austincc.edu\/cbec\/?page_id=4064"},"modified":"2016-09-27T12:55:33","modified_gmt":"2016-09-27T17:55:33","slug":"judy-arriaga","status":"publish","type":"page","link":"https:\/\/sites.austincc.edu\/cbec\/best-practices\/judy-arriaga\/","title":{"rendered":"Judy Arriaga"},"content":{"rendered":"<p>[et_pb_section admin_label=&#8221;Video Info Section&#8221; fullwidth=&#8221;off&#8221; specialty=&#8221;off&#8221; transparent_background=&#8221;off&#8221; background_color=&#8221;#ffffff&#8221; allow_player_pause=&#8221;off&#8221; inner_shadow=&#8221;off&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; make_equal=&#8221;off&#8221; use_custom_gutter=&#8221;off&#8221;][et_pb_row admin_label=&#8221;Row&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_video admin_label=&#8221;Judy Arriaga Video&#8221; src=&#8221;https:\/\/youtu.be\/NnrjOvfBHYs&#8221; image_src=&#8221;https:\/\/sites.austincc.edu\/cbec\/wp-content\/uploads\/sites\/128\/2016\/07\/JudyArriaga.png&#8221;]<\/p>\n<p>[\/et_pb_video][et_pb_text admin_label=&#8221;Best Practices Header&#8221; background_layout=&#8221;light&#8221; text_orientation=&#8221;left&#8221; text_font=&#8221;Roboto Condensed|on||on|&#8221; text_font_size=&#8221;48&#8243; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; custom_padding=&#8221;0||20|&#8221; custom_margin=&#8221;0|||&#8221;]<\/p>\n<h1><strong>Judy Arriaga Student Support Specialist<\/strong><\/h1>\n<p>[\/et_pb_text][et_pb_toggle admin_label=&#8221;Toggle Timestamps&#8221; title=&#8221;Interview topic timestamps&#8221; open=&#8221;off&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221;]<\/p>\n<p><strong><span style=\"color: #914455\">00:54<\/span> \u2013 ROLE OF STUDENT SUPPORT SPECIALIST<\/strong><\/p>\n<ul>\n<li>Weed out unqualified candidates using Intake Questionnaire<\/li>\n<li>Interview potential students, determine their goals<\/li>\n<li>Assist and guide students through the program<\/li>\n<\/ul>\n<p><strong><span style=\"color: #914455\">01:54<\/span> \u2013 PROCESS OF SELECTING STUDENTS<\/strong><\/p>\n<ul>\n<li>First of all, determine student&#8217;s major<\/li>\n<li>Looking for students who want to complete a certificate or Applied Science degree and then immediately apply their new skills to a job<\/li>\n<\/ul>\n<p><strong><span style=\"color: #914455\">02:25<\/span> \u2013 PROFILE OF INCOMING STUDENTS<\/strong><\/p>\n<ul>\n<li>At ACC, approximately 70% of CBE students already have a college degree (ranging from Associates to Phd)<\/li>\n<li>Some already have some certification in the field they are working in but want to obtain additional skills to advance<\/li>\n<\/ul>\n<p><strong><span style=\"color: #914455\">03:26<\/span> \u2013 IMPORTANCE OF STUDENT SUPPORT SPECIALIST<\/strong><\/p>\n<ul>\n<li>Hands-on advisor who guides and offers insight<\/li>\n<li>Looks at each student and recommends best course load and schedule for that individual based on outside obligations, prior knowledge, etc.<\/li>\n<\/ul>\n<p><strong><span style=\"color: #914455\">05:12<\/span> \u2013 A SUPPORT SPECIALIST IS ALSO AN ACADEMIC COACH<\/strong><\/p>\n<ul>\n<li>Give credit for prior learning<\/li>\n<li>Helps students plan for future semesters by mapping out when to take each course<\/li>\n<\/ul>\n<p><strong><span style=\"color: #914455\">07:00<\/span> \u2013 USE MARKETABLE SKILLS AWARDS TO MOTIVATE STUDENTS<\/strong><\/p>\n<ul>\n<li>Track when students have qualified or are close to qualifying for awards and\/or professional certificates<\/li>\n<li>Helps keep student motivated<\/li>\n<\/ul>\n<p><strong><span style=\"color: #914455\">08:12<\/span> \u2013 CBE STUDENT CHALLENGES<\/strong><\/p>\n<ul>\n<li>Students often take on too much or don&#8217;t understand course expectations<\/li>\n<li>Not all students understand instructions in the same manner and some need clarification<\/li>\n<\/ul>\n<p><strong><span style=\"color: #914455\">09:20<\/span> \u2013 CBE FACULTY CHALLENGES<\/strong><\/p>\n<ul>\n<li>Some students expect professors to immediately respond, even if those professors receive 100 emails a day<\/li>\n<li>Students might panic if they have a question and can&#8217;t get ahold of the professor near a deadline<\/li>\n<li>Student Support Specialist can help alleviate some of the panic<\/li>\n<\/ul>\n<p><strong><span style=\"color: #914455\">10:54<\/span> \u2013 STUDENT SUPPORT SPECIALISTS COMMUNICATE THE NEEDS OF THE STUDENTS<\/strong><\/p>\n<ul>\n<li>Helps with communication between the student and the professors when one or the other has concerns<\/li>\n<\/ul>\n<p><strong><span style=\"color: #914455\">12:30<\/span> \u2013 CHALLENGES OF A STUDENT SUPPORT SPECIALIST<\/strong><\/p>\n<ul>\n<li>Have to register every single student due to restricted sections of APT and WIT programs. Students don&#8217;t always remember that they can&#8217;t register themselves in restricted courses<\/li>\n<li>Plus-side of having to register every student is that it keeps Support Specialist knowledgeable about what courses are appropriate or needed<\/li>\n<\/ul>\n<p><strong><span style=\"color: #914455\">14:41<\/span> \u2013 TRACKING STUDENT DATA<\/strong><\/p>\n<ul>\n<li>Keeps data on students in several ways<\/li>\n<li>Hard-copy files<\/li>\n<li>Excel spreadsheet \u2013 compare with registrations reports from data person<\/li>\n<li>Own program that alerts if students drop courses<\/li>\n<li>Salesforce<\/li>\n<\/ul>\n<p><strong><span style=\"color: #914455\">16:56<\/span> \u2013 CREDIT FOR PRIOR LEARNING<\/strong><\/p>\n<ul>\n<li>Includes previous education, military training or certifications<\/li>\n<li>ACC does not automatically evaluate transcripts. Support Specialist instructs students to go to Admissions to request the credit evaluation of transcripts<\/li>\n<li>After evaluation, Support Specialist will look at what student got credit for and see if there are any more courses that could be used, due to being similar but having a different course number or being more advanced.<\/li>\n<\/ul>\n<p><strong><span style=\"color: #914455\">18:50<\/span> \u2013 ADVICE FOR THOSE STARTING CBE<\/strong><\/p>\n<ul>\n<li>Don&#8217;t overload your Student Support Specialist<\/li>\n<li>Person for the Student Support Specialist job needs to be\n<ul>\n<li>Approachable<\/li>\n<li>Passionate about helping students<\/li>\n<li>Able to balance a lot of tasks at the same time<\/li>\n<li>Able to create and maintain structure<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Row&#8221;][et_pb_column type=&#8221;1_2&#8243;][et_pb_cta admin_label=&#8221;BUTTON Read Transcripts &#8221; url_new_window=&#8221;on&#8221; 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