[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||0px|” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Computer User Support header Text” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||10px||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Computer User Support intro Text” _builder_version=”4.16″ text_font=”Open Sans||||||||” text_text_color=”#30343b” background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” global_colors_info=”{}”]Computer\u00a0User Support specialists provide\u00a0support for computer software and hardware. They may troubleshoot issues for computer users over the phone as a help desk technician. They may also support developers, analysts, and administrators within an organization.
\n[\/et_pb_text][et_pb_text admin_label=”Computer User Support specialist skills:” _builder_version=”4.16″ text_text_color=”#30343b” header_2_font_size=”32px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_video src=”https:\/\/youtu.be\/iTz-ZdT17k8″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”https:\/\/sites.austincc.edu\/cs\/computer-information-technology\/#cit-career-section” button_text=”Return to CIT main page to explore more career tracks” button_alignment=”left” admin_label=”Orange Go Back Button” _builder_version=”4.24.2″ custom_button=”on” button_text_size=”20px” button_text_color=”#ffffff” button_bg_color=”#e4572e” button_font=”PT Sans Narrow|700|||||||” button_icon=”#||divi||400″ button_icon_color=”#e4572e” button_icon_placement=”left” button_text_color_hover=”#e4572e” button_border_color_hover=”#e4572e” button_border_radius_hover=”2″ button_letter_spacing_hover=”0″ button_bg_color_hover=”#ffffff” global_module=”7378″ saved_tabs=”all” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”on” button_text_color__hover=”#e4572e” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”on” button_border_color__hover=”#e4572e” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”on” button_border_radius__hover=”2″ button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#ffffff” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#1768ac” transparent_background=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||0px|” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Computer User Support Degree and Certificates Text” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” background_layout=”dark” custom_margin=”||||false|false” use_border_color=”off” global_colors_info=”{}”]<\/p>\n
Computer User Support awards were designed to stack. Earn a certificate in User and Computer Support, in as little as three semesters, then complete your Associate of Applied Science degree in Information Technology \u2013 User and Computer Support specialization.<\/p>\n
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[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.4″ text_font=”|600|||||||” text_text_color=”#fcb749″ text_font_size=”18″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”right” custom_padding=”15px||5px|||” border_style=”solid” global_colors_info=”{}”][\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”|auto|-5px|auto||” custom_padding=”0px||4px|||” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/sites.austincc.edu\/cs\/wp-content\/uploads\/sites\/189\/2021\/10\/1-step-icon.png” alt=”Graphic showing arrow moving up one step” title_text=”Graphic showing arrow moving up one step” admin_label=”graphic showing arrow moving up one step” _builder_version=”4.16″ max_width=”60%” border_style=”solid” animation=”off” sticky=”off” always_center_on_mobile=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_blurb title=”Occupational Skills Award (OSA) ” url_new_window=”on” admin_label=”Occupational Skills Blurb” _builder_version=”4.19.4″ header_level=”h3″ header_font=”|700|||||||” header_text_color=”#FFFFFF” background_size=”initial” background_position=”top_left” background_repeat=”repeat” background_layout=”dark” max_width_tablet=”50px” custom_margin=”||20px|0px” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”|||0px” animation=”off” custom_css_blurb_content=”margin-left:0;” global_colors_info=”{}”]<\/p>\n
Digital Fluency OSA features four introductory courses in computer applications, web builder, presentation graphics, and project management.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/sites.austincc.edu\/cs\/wp-content\/uploads\/sites\/189\/2021\/10\/2-step-icon.png” alt=”Graphic showing arrow moving up two steps” title_text=”Graphic showing arrow moving up two steps” admin_label=”graphic showing arrow moving up two steps” _builder_version=”4.16″ max_width=”60%” use_border_color=”off” border_color=”#ffffff” border_style=”solid” animation=”off” sticky=”off” always_center_on_mobile=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_blurb title=”User and Computer Support Certificate ” url_new_window=”on” admin_label=”Computer User Support Certificate Blurb” _builder_version=”4.19.4″ header_level=”h3″ header_font=”|700|||||||” header_text_color=”#FFFFFF” header_font_size=”22px” header_line_height=”1.1em” body_text_color=”#ffffff” background_size=”initial” background_position=”top_left” background_repeat=”repeat” background_layout=”dark” max_width_tablet=”50px” custom_margin=”||20px|” animation=”off” custom_css_blurb_content=”margin-left:0;” global_colors_info=”{}”]<\/p>\n
Introduction to applications, hardware, networking, and help desk support<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sites.austincc.edu\/cs\/wp-content\/uploads\/sites\/189\/2021\/10\/3-step-icon.png” alt=”Graphic showing arrow moving up three steps” title_text=”Graphic showing arrow moving up three steps” admin_label=”three step image” _builder_version=”4.16″ max_width=”60%” use_border_color=”off” border_color=”#ffffff” border_style=”solid” animation=”off” sticky=”off” always_center_on_mobile=”off” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_blurb title=”Information Technology \u2013 Applications Specialization, AAS Degree” url_new_window=”on” admin_label=”Information Technology \u2013 Applications Specialization, AAS Degree Blurb” _builder_version=”4.16″ header_level=”h3″ header_font=”|700|||||||” header_font_size=”22px” header_line_height=”1.1em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” background_layout=”dark” max_width_tablet=”50px” custom_margin=”||20px|” animation=”off” custom_css_blurb_content=”margin-left:0;” global_colors_info=”{}”]<\/p>\n
Degree designed for an entry-level computer user support position<\/p>\n<\/div>\n
[\/et_pb_blurb][et_pb_text admin_label=”Or Text” _builder_version=”4.16″ text_text_color=”#bcd3e7″ text_font_size=”18px” global_colors_info=”{}”]\u2013 OR \u2013
\n[\/et_pb_text][et_pb_blurb title=”User and Computer Support Specialization, AAS Degree” url_new_window=”on” admin_label=”Information Technology \u2013 User and Computer Support Specialization, AAS Degree Blurb” _builder_version=”4.16″ header_level=”h3″ header_font=”|700|||||||” header_font_size=”22px” header_line_height=”1.2em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” background_layout=”dark” max_width_tablet=”50px” custom_margin=”30px||20px|” animation=”off” custom_css_blurb_content=”margin-left:0;” global_colors_info=”{}”]<\/p>\n
Degree designed for an entry-level computer user support position<\/p>\n<\/div>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”3px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Programming Degree and Certificates Text” module_id=”comp-prog” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” background_layout=”dark” use_border_color=”off” global_colors_info=”{}”]<\/p>\n
Program maps are guided pathways that tell you what courses you need to take, and when, to earn your certificate or degree. Below are links to programs maps for the certificates and degrees in Computer User Support.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”https:\/\/programs.austincc.edu\/awards-and-program-maps\/#:~:text=Digital%20Fluency” url_new_window=”on” button_text=”Digital Fluency Occupational Skills Award” button_alignment=”left” admin_label=”C++ program map Button” _builder_version=”4.27.6″ custom_button=”on” button_text_size=”21px” button_text_color=”#083d77″ button_bg_color=”rgba(255,255,255,0.6)” button_border_color=”rgba(0,0,0,0)” button_font=”PT Sans Narrow|700|||||||” button_use_icon=”off” custom_margin=”||10px|” custom_padding=”10px|10px|10px|10px” custom_css_main_element=”width:100%;” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”https:\/\/programs.austincc.edu\/awards-and-program-maps\/#:~:text=Information%20Technology%20%E2%80%93%20User%20and%20Computer%20Support%20Level%201″ url_new_window=”on” button_text=”User and Computer Support Certificate” button_alignment=”left” admin_label=”C++ program map Button” _builder_version=”4.27.6″ custom_button=”on” button_text_size=”21px” button_text_color=”#083d77″ button_bg_color=”rgba(255,255,255,0.6)” button_border_color=”rgba(0,0,0,0)” button_font=”PT Sans Narrow|700|||||||” button_use_icon=”off” custom_margin=”||10px|” custom_padding=”10px|10px|10px|10px” hover_enabled=”0″ custom_css_main_element=”width:100%;” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|0px||0px” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”https:\/\/programs.austincc.edu\/awards-and-program-maps\/#:~:text=Information%20Technology%20%E2%80%93%20Applications%20Specialization” url_new_window=”on” button_text=”IT Applications Specialization AAS Degree” button_alignment=”left” admin_label=”C++ program map Button” _builder_version=”4.27.6″ custom_button=”on” button_text_size=”21px” button_text_color=”#083d77″ button_bg_color=”rgba(255,255,255,0.6)” button_border_color=”rgba(0,0,0,0)” button_font=”PT Sans Narrow|700|||||||” button_use_icon=”off” custom_margin=”||10px|” custom_padding=”10px|10px|10px|10px” hover_enabled=”0″ custom_css_main_element=”width:100%;” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][et_pb_button button_url=”https:\/\/programs.austincc.edu\/awards-and-program-maps\/#:~:text=Information%20Technology%20%E2%80%93%20User%20and%20Computer%20Support%20Specialization” url_new_window=”on” button_text=”User & Computer Support Specialization AAS Degree” button_alignment=”left” admin_label=”Show me the degree map Button” _builder_version=”4.27.6″ custom_button=”on” button_text_size=”21px” button_text_color=”#083d77″ button_bg_color=”rgba(255,255,255,0.6)” button_border_color=”rgba(0,0,0,0)” button_font=”PT Sans Narrow|700|||||||” button_use_icon=”off” custom_margin=”|0px||0px” custom_padding=”10px|10px|10px|10px” hover_enabled=”0″ custom_css_main_element=”width:100%;” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.17.2″ background_color=”#ffffff” custom_padding=”0px||0px|” global_module=”4191″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”20px|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Departmental Advising Ribbon title” _builder_version=”4.16″ header_text_color=”#083d77″ header_2_text_color=”#083d77″ global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_3,1_3″ make_equal=”on” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”0px|||” custom_padding=”0px||60px|” custom_width_px=”1280px” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”0px|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Departmental Advising Ribbon content” _builder_version=”4.16″ text_text_color=”#30343b” text_font_size=”18px” custom_padding=”0px|30px||” global_colors_info=”{}”]<\/p>\n
Did you know that in addition to your ACC Area of Study advisor, you also have access to\u00a0on-going departmental advising<\/strong>?<\/p>\n Ask a question, explore your options, or check in to make sure you’re on track. If you have specific questions about CSIT courses, you can speak to the AoS Advising or Departmental Advising.<\/p>\n Schedule an advising session today<\/strong>!<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”0px|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”https:\/\/calendly.com\/advising_lroberts” url_new_window=”on” button_text=”Departmental Advising” button_alignment=”center” admin_label=”Schedule an advising session button” _builder_version=”4.27.6″ custom_button=”on” button_text_size=”21px” button_text_color=”#ffffff” button_bg_color=”#e4572e” button_font=”|700|||||||” button_use_icon=”off” custom_margin=”||16px|||” custom_padding=”||||false|false” custom_css_main_element=”width: 100%;” global_colors_info=”{}” button_text_color__hover_enabled=”on” button_text_color__hover=”#e4572e” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#ffffff”][\/et_pb_button][et_pb_button button_url=”https:\/\/students.austincc.edu\/advising\/” url_new_window=”on” button_text=”Area of Study Advising” button_alignment=”center” admin_label=”Schedule an advising session button” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”21px” button_text_color=”#ffffff” button_bg_color=”#e4572e” button_font=”|700|||||||” button_use_icon=”off” custom_margin=”||16px|||” custom_padding=”||||false|false” custom_css_main_element=”width: 100%;” global_colors_info=”{}” button_text_color__hover_enabled=”on” button_text_color__hover=”#e4572e” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#ffffff”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Computer User SupportComputer\u00a0User Support specialists provide\u00a0support for computer software and hardware. They may troubleshoot issues for computer users over the phone as a help desk technician. They may also support developers, analysts, and administrators within an organization. Computer user support specialist skills: Ability to install and repair computer hardware and peripherals Interpret customer questions and […]<\/p>\n","protected":false},"author":3967,"featured_media":0,"parent":423,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-429","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sites.austincc.edu\/cs\/wp-json\/wp\/v2\/pages\/429","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.austincc.edu\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.austincc.edu\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.austincc.edu\/cs\/wp-json\/wp\/v2\/users\/3967"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.austincc.edu\/cs\/wp-json\/wp\/v2\/comments?post=429"}],"version-history":[{"count":2,"href":"https:\/\/sites.austincc.edu\/cs\/wp-json\/wp\/v2\/pages\/429\/revisions"}],"predecessor-version":[{"id":9554,"href":"https:\/\/sites.austincc.edu\/cs\/wp-json\/wp\/v2\/pages\/429\/revisions\/9554"}],"up":[{"embeddable":true,"href":"https:\/\/sites.austincc.edu\/cs\/wp-json\/wp\/v2\/pages\/423"}],"wp:attachment":[{"href":"https:\/\/sites.austincc.edu\/cs\/wp-json\/wp\/v2\/media?parent=429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}