The Enrollment Management Office, now renamed Recruitment & Enrollment, is introducing new processes and organizational changes that will help it better nurture and assist prospective and incoming students.<\/p>\n
\u201cSince our transition to guided pathways last year, we\u2019ve dramatically improved upon the way new prospects and applicants are engaged,\u201d says Patty Behr, director of recruitment & enrollment. \u201cCreating teams focused specifically on these two areas is a natural step to ensure we effectively track and nurture applicants through the enrollment process.\u201d<\/p>\n
The office comprises specialized teams focused on recruiting and enrollment functions. Recruiters work primarily in the field, such as in high schools and at community events. They answer questions about college, provide information about ACC programs, and introduce prospective students to ACC’s application. Enrollment advisors guide applicants through enrollment steps, including submitting supplemental documents.<\/p>\n
Both teams are supported by Ellucian\u2019s CRM Recruit software, which works in tandem with the Ellucian Colleague system. CRM Recruit allows for customized communications with prospective students. It also streamlines some application steps, including integration of the residency form with the admissions application. CRM Recruit is expected to be operational later this month.<\/p>\n
The Recruitment & Enrollment staff and their roles are:<\/p>\n
Melissa Curtis – associate vice president of enrollment management
\nPatty Behr \u2013 director of recruitment & enrollment
\nMark Cugini – enrollment management analyst
\nAudrey Frizzell \u2013 administrative assistant to director
\nAudrey Yates \u2013 recruitment & enrollment assistant<\/p>\n
Tung Huynh, coordinator
\nGus Rodriquez
\nMarc Jimenez
\nRoss Nelson
\nThomas Clark<\/p>\n
Adam Saucedo, supervisor
\nAlicia Cordero
\nIrma Apolinar
\nDe’borah Jones
\nKenneth Franklin
\nMitchell Simmons
\nRuben Cruz
\nSarah Stayton<\/p>\n
The Recruitment & Enrollment Office recently hosted a webinar about CRM (customer relationship management) philosophy and ACC\u2019s new enrollment processes. \u00a0View The Transformation of Enrollment Management: Guiding Students through the New Enrollment Process<\/a>. (If the presentation doesn\u2019t load, open using Chrome browser.)<\/p>\n See more details at Student recruiting and onboarding: Q&A for faculty\/staff<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" The Enrollment Management Office, now renamed Recruitment & Enrollment, is introducing new processes and organizational changes that will help it better nurture and assist prospective and incoming students. \u201cSince our transition to guided pathways last … Continue reading