{"id":48078,"date":"2023-02-08T14:53:00","date_gmt":"2023-02-08T19:53:00","guid":{"rendered":"https:\/\/sites.austincc.edu\/newsroom\/?p=48078"},"modified":"2024-09-18T15:20:03","modified_gmt":"2024-09-18T20:20:03","slug":"student-help-desk-support","status":"publish","type":"post","link":"https:\/\/sites.austincc.edu\/newsroom\/2023\/02\/08\/student-help-desk-support\/","title":{"rendered":"Student Help Desk Support"},"content":{"rendered":"<p><em><strong>A Message from ACC&#8217;s IT Team<\/strong><\/em><\/p>\n<p>Did you know that students have their own technology support structure through Student Technology Support and the Student Help Desk? At this time, the Faculty\/Staff Help Desk is not equipped to handle student issues, so all support requests need to be made through the following approved methods.<\/p>\n<p>Student Support Web Page:&nbsp;<a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001XkgxNf26fyWBSlUBb9AkWx0-AHL7jM3_NsOq1d6tNMEEWOVdqtOyb60w_E4o6MfQMOS_HeDMVP8NBcxWN6kWaSmcyiRtqlOUL4UswS_GVukqShh75_Mz8BwbUBitnzONad0GRm4aaQVS6e93tk6onw6Uix7YnmAgyUOVNzHv9N8=&amp;c=k5KTz1wfTMzNGY_bjWMpzVFgdN3xsGJ47HlnxzYaZC-YeLqMArzWYA==&amp;ch=xSRkSoS3vW3Nw9ZBrU_xhv2uZb90nSzifj64EhMsUvCathe4i4SnWw==\" target=\"_blank\" rel=\"noreferrer noopener\">Student Support | Austin Community College District<\/a>&nbsp;<\/p>\n<p>The Student Affairs Help Desk can assist with questions you have about becoming an ACC student, applying, transcripts, financial aid, ACCmail, ACCeID, Financial Aid, general advising, cashiers, and more.<\/p>\n<ul class=\"wp-block-list\">\n<li>Email:\u00a0<a href=\"mailto:helpdesk@austincc.edu\" target=\"_blank\" rel=\"noreferrer noopener\">helpdesk@austincc.edu<\/a><\/li>\n<li><a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001XkgxNf26fyWBSlUBb9AkWx0-AHL7jM3_NsOq1d6tNMEEWOVdqtOyb60w_E4o6MfQcS7gcvpsgQ-esWdmH29GEPZqmyiuD_QksnkYb96VREBt6FugQpPXz8Cc4fILQj_OBTnp_C57EUQd_fZKaG144G1MaBiRzeMEeqJNyolPNS24jt7LWc6O3WicTsKq9wsIcJrwhkqV8MS0ft-tkdd2uvxlsctu64CG5gNx5rAtQTSKbnskiUlVmW05w70Za7V6&amp;c=k5KTz1wfTMzNGY_bjWMpzVFgdN3xsGJ47HlnxzYaZC-YeLqMArzWYA==&amp;ch=xSRkSoS3vW3Nw9ZBrU_xhv2uZb90nSzifj64EhMsUvCathe4i4SnWw==\" target=\"_blank\" rel=\"noreferrer noopener\">Submit a help request form<\/a><\/li>\n<li>Information &amp; Live Chat is available via\u00a0<a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001XkgxNf26fyWBSlUBb9AkWx0-AHL7jM3_NsOq1d6tNMEEWOVdqtOyb60w_E4o6MfQAkJAmp8MCHn8a0DEywVoS3UTc62sASGAdGor8QZJQR4g_0T0Wr7hOGjwRuucVJefZrf7ZvzfgDCC9WQrhudQ9stC-fuQJ7OP&amp;c=k5KTz1wfTMzNGY_bjWMpzVFgdN3xsGJ47HlnxzYaZC-YeLqMArzWYA==&amp;ch=xSRkSoS3vW3Nw9ZBrU_xhv2uZb90nSzifj64EhMsUvCathe4i4SnWw==\" target=\"_blank\" rel=\"noreferrer noopener\">austincc.edu\/help<\/a><\/li>\n<li>Call: 512-223-4636<\/li>\n<\/ul>\n<p>The Student Technology Services (STS) team is dedicated to facilitating access to technology devices and equipment for student use and providing support to students on using academic technologies.<\/p>\n<ul class=\"wp-block-list\">\n<li>To request Student Technology:\u00a0<a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001XkgxNf26fyWBSlUBb9AkWx0-AHL7jM3_NsOq1d6tNMEEWOVdqtOyb60w_E4o6MfQEMWN7gkSRQ2o-bPUSqIxLztbABXXpWjF9S8YvSx1lfjKi5M6tVaWRFxhnj9EMk2amorvZkXEN1-z-DNy5UizSg==&amp;c=k5KTz1wfTMzNGY_bjWMpzVFgdN3xsGJ47HlnxzYaZC-YeLqMArzWYA==&amp;ch=xSRkSoS3vW3Nw9ZBrU_xhv2uZb90nSzifj64EhMsUvCathe4i4SnWw==\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a>.<\/li>\n<li>Help &amp; Support: Please contact the Student Help Desk at 512-223-4636 and select option 8.<\/li>\n<\/ul>\n<p>To learn more visit&nbsp;<a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001XkgxNf26fyWBSlUBb9AkWx0-AHL7jM3_NsOq1d6tNMEEWOVdqtOyb60w_E4o6MfQEMWN7gkSRQ2o-bPUSqIxLztbABXXpWjF9S8YvSx1lfjKi5M6tVaWRFxhnj9EMk2amorvZkXEN1-z-DNy5UizSg==&amp;c=k5KTz1wfTMzNGY_bjWMpzVFgdN3xsGJ47HlnxzYaZC-YeLqMArzWYA==&amp;ch=xSRkSoS3vW3Nw9ZBrU_xhv2uZb90nSzifj64EhMsUvCathe4i4SnWw==\" target=\"_blank\" rel=\"noreferrer noopener\">Student Technology Services<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Message from ACC&#8217;s IT Team Did you know that students have their own technology support structure through Student Technology Support and the Student Help Desk? At this time, the Faculty\/Staff Help Desk is not &hellip; <a href=\"https:\/\/sites.austincc.edu\/newsroom\/2023\/02\/08\/student-help-desk-support\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3930,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13,15,17],"tags":[2878,1999,2456],"class_list":["post-48078","post","type-post","status-publish","format-standard","hentry","category-current-students","category-facstaff-news","category-news-and-announcements","tag-help-desk","tag-student-support","tag-student-technology-services"],"acf":[],"_links":{"self":[{"href":"https:\/\/sites.austincc.edu\/newsroom\/wp-json\/wp\/v2\/posts\/48078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.austincc.edu\/newsroom\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.austincc.edu\/newsroom\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.austincc.edu\/newsroom\/wp-json\/wp\/v2\/users\/3930"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.austincc.edu\/newsroom\/wp-json\/wp\/v2\/comments?post=48078"}],"version-history":[{"count":0,"href":"https:\/\/sites.austincc.edu\/newsroom\/wp-json\/wp\/v2\/posts\/48078\/revisions"}],"wp:attachment":[{"href":"https:\/\/sites.austincc.edu\/newsroom\/wp-json\/wp\/v2\/media?parent=48078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.austincc.edu\/newsroom\/wp-json\/wp\/v2\/categories?post=48078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.austincc.edu\/newsroom\/wp-json\/wp\/v2\/tags?post=48078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}