In-Person - Office Assistant - Campus Manager (212232)

Attention! This job posting is 78 days old and might be already filled.
Published: July 9, 2021
Location
Category
Area of Study
Arts, Digital Media & Communications, Business, Culinary, Hospitality & Tourism, Education, Liberal Arts, Public & Social Services

Description

Work-Study Position Title: In-Person Office Assistant
Department: Campus Manager
Campus: Highland Campus
Reports To: Assistant Campus Manager/Special Projects
Related Area(s) of Study: Arts, Digital Media & Communications; Business; Culinary, Hospitality & Tourism; Education; Liberal Arts; Public & Social Services
Compensation Rate: $15.60 Hourly
Hours: Up to 19 hours per week - Weekly maximum is based on the student’s work-study award. Standard schedule Monday through Friday between 8AM – 5PM. Some evening and/or weekend hours required: Monday - Friday 5pm-10pm  and Saturday 8am-7pm
Purpose: This position would have the opportunity to engage with a dynamic office that interacts with all campus visitors for customer-focused services.

Position Summary:
The Highland Campus is the premier destination campus in the Austin Community College District. As an Office Assistant with the Highland Campus Managers Office, you will often be the first point of contact with current and prospective students, faculty, staff, and other community partners. Top-notch customer service and communication skills are required.

Job Description:

Description Duties and Tasks:
Essential duties and responsibilities include the following. Other related duties may be assigned.
• Provide over-the-phone and in-person general information, such as department service hours and registration deadlines.
• Answer phone calls to the campus's general information line and route calls to the appropriate department.
• Collaborate with other staff to resolve issues from students, faculty, staff, and community members.
• Receive and log student assignments, faculty evaluations, lost and found items, and
other confidential information.
• Ensure the cleanliness of the information desk area.

Required Skills:
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Ability to conform to an established work schedule.
• Ability to communicate in a concise and effective manner.
• Ability to understand and follow instructions.
• Ability to use personal computers.
• Effective interpersonal skills.
• Ability to exercise tact and discretion.

Desired professional skills:
• Customer service
• Communication
• Task prioritization
• Teamwork and team building
• Data entry

Desired software skills:
• G Suite (Google Mail, Calendar, Docs)
• Microsoft Office (Word, Excel, and OneNote)

Office Assistants will experience opportunities to hone a variety of skills applicable but not limited to the following Areas of Study:

• Communication Studies (Art, Digital Media & Communications)

  • Communication skills - highly sought-after in any industry
  • Personal (over-the-phone, in-person) and mass (in-person, email) communications
  • Standards and practices of effective business communications
  • Conflict management
  • Problem solving
  • Networking

• Business Administration (Business)

  • Day-to-day operations in a public setting
  • Policies and operating procedures - open to suggestions for innovation, efficiency
  • Plan, direct, and coordinate operational activities
  • Data management
  • Problem solving
  • Networking

Hospitality, Meeting and Event Planning, Tourism (Culinary, Hospitality & Tourism)

  • Customer service
  • Team work and team building
  • Information sharing (locations, services and personnel for specific needs)
  • Accommodations through conflict management
  • Problem solving
  • Networking

• (Education)

  • Provide guidance to information for quality education
  • Respond to diverse educational needs
  • Problem solving
  • Networking

• (Liberal Arts)

  • Explore interests - HLC has many activities and partnerships that can expose
    someone to an interest/passion
  • Responsibilities that are near-universally applicable
  • Problem solving
  • Networking

• (Public & Social Services)

  • Make a difference to students
  • Emergency management - learn of ACC's emergency protocols
  • Human services
  • Positive influence
  • Problem solving
  • Networking

Special Instructions

To be eligible for work-study, you must show financial need on the Free Application for Federal Student Aid (FAFSA) and meet additional requirements such as:

  • Remain enrolled in at least 6 credits (half-time) on your degree plan for each term you are employed. If you drop below half-time enrollment, you must stop working immediately.
  • Meet Satisfactory Academic Progress (SAP) standards each semester (e.g. a cumulative 2.0 GPA & 67% completion rate).
  • If offered work-study on Self-Service, complete a Criminal History Background Check and submit Human Resources paperwork to the Financial Aid Office.

Visit austincc.edu/workstudy to review full eligibility requirements. Please contact the Work-Study/Outreach Coordinator at workstudy@austincc.edu with any questions.

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