Computer User Support

Computer User Support specialists provide support  for computer software and hardware. They may troubleshoot issues for computer users over the phone as a help desk technician. They may also support developers, analysts, and administrators within an organization.

Computer User Support specialist skills:

  • Ability to install and repair computer hardware and peripherals
  • Interpret customer questions and offer solutions
  • Be patient with non-technical computer users who need assistance
  • Train computer users on newly installed software and hardware
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Computer User Support Certificates and Degree

Computer User Support awards were designed to stack. Earn a certificate in User and Computer Support, in as little as three semesters, then complete your Associate of Applied Science degree in Information Technology – User and Computer Support specialization.

If you want to go even faster, you can earn the User and Computer Support Certificate through the APT (Accelerated Programmer Training) program, which enables you to complete courses online, at your own pace.

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Information Technology – User and Computer Support Certificate *

Introduction to applications, hardware, networking, and help desk support

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Information Technology – Applications Specialization, AAS Degree

Degree designed for an entry-level computer user support position

Information Technology – User and Computer Support Specialization, AAS Degree

Degree designed for an entry-level computer user support position

* Also offered through the APT (Accelerated Programmer Training) program.

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