Computer User Support

Computer User Support specialists provide support for computer software and hardware. They may troubleshoot issues for computer users over the phone as a help desk technician. They may also support developers, analysts, and administrators within an organization.

Computer user support specialist skills:

  • Ability to install and repair computer hardware and peripherals
  • Interpret customer questions and offer solutions
  • Be patient with non-technical computer users who need assistance
  • Train computer users on newly installed software and hardware

Computer User Support Certificates and Degree

Computer User Support awards were designed to stack. Earn a certificate in User and Computer Support, in as little as three semesters, then complete your Associate of Applied Science degree in Information Technology – User and Computer Support specialization.


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Occupational Skills Award (OSA)

Digital Fluency OSA features four introductory courses in computer applications, web builder, presentation graphics, and project management.

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User and Computer Support Certificate

Introduction to applications, hardware, networking, and help desk support

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Information Technology – Applications Specialization, AAS Degree

Degree designed for an entry-level computer user support position

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User and Computer Support Specialization, AAS Degree

Degree designed for an entry-level computer user support position

Program Maps

Program maps are guided pathways that tell you what courses you need to take, and when, to earn your certificate or degree. Below are links to programs maps for the certificates and degrees in Computer User Support.

Computer Science & Information Technology Departmental Advising

Did you know that in addition to your ACC Area of Study advisor, you also have access to on-going departmental advising?

Ask a question, explore your options, or check in to make sure you're on track.
Schedule an advising session today!