Frequently Asked Questions


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April 14, 2024
  • Physical Therapist Assistant Application Period
    September 15, 2023 - May 26, 2024  

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  • Sonography Application Period
    April 1, 2024 - June 1, 2024  

  • Traditional Nursing Application Period for Spring 2025
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Frequently Asked Questions

What is CastleBranch?

CastleBranch is an online website that stores documents required for application and participation in clinical rotations.

How much does it cost to use CastleBranch?

  • Students (and certain High Schools programs) are responsible for any fees associated with using CastleBranch.
  • Please check the Health Sciences Student Resources page for the current information on prices.

How do I create my immunization account in CastleBranch?

Click here to see step-by-step instructions in Google Slides.

  • Go to the CastleBranch website to create and log into your account.
  • To order the immunization package, use the package code UL64im and follow the given prompts.
  • Please note if you are a high school student taking the program through the Health Science Academy, please consult your Academy Staff member about what code needs to be used.

I am not ready to apply yet, can I create my CastleBranch account now and upload my immunizations early?

  • Yes, we encourage you to create your account and upload your immunization documents as early as possible to avoid any delays in submitting your application.
  • You can submit your immunizations to CastleBranch even if you are not ready to apply yet.
  • Students should have immunizations submitted at least 2-3 weeks prior to application deadline to ensure they are complete at the time of application.

Are my immunizations in CastleBranch good for more than one program and/or one year?

  • Yes, as long as your immunization account has a green check mark, your immunizations are current
  • You do not need to submit immunizations again once they have been approved.
  • You do not need to create a new immunization account if you are applying again or for another program.

Can I upload my own personal immunization record to CastleBranch?

  • No, all of the immunizations are required to be on the one-page immunization form.
  • Any information on a personal immunization record will be rejected.

How do I upload my immunizations to my CastleBranch account?

I don’t have a scanner. Can I fax my information to CastleBranch?

Why was one of my immunizations approved, but the others are still in process?

  • CastleBranch reviews each immunization separately. So you may see that some immunizations are reviewed before others have.
  • At peak application times, it may take several days to have all of the immunizations reviewed in CastleBranch.

My immunizations were rejected in CastleBranch. What do I need to do now?

  • Check your messages in CastleBranch. Click here for instructions.
  • The e-mail that you linked with your CastleBranch account should be monitored on a regular basis once you have submitted your immunizations.
  • CastleBranch will email you if there is a problem with the information you submitted.
  • The email should explain why your information was rejected.
  • If you would like additional guidance, please contact Lisa Enloe, Health Sciences Compliance Coordinator, at [email protected].

ACC is closed. Who can I contact for assistance with my CastleBranch account?

I already have a green check mark next to my immunizations, but they were submitted last year. Do I need to create a new immunization account in CastleBranch?

  • No, you only need to create the immunization account once.
  • If anything expires, you will be notified by CastleBranch.

What do I need to complete in CastleBranch in order to submit my application?

Before submitting your application, please be sure that you have:

  • your immunization account approved in CastleBranch with a green check.
  • your program specific requirements approved in CastleBranch with a green check. Please check your programs homepage to order this additional package code.

I have a green check mark next to my immunization account and my program specific requirements. Now what do I need to do?

  • Please turn in your application at either our Eastview campus or Round Rock campus during business hours.
  • Online application coming soon. Please check the Health Sciences homepage for the latest information.

I still have questions about my CastleBranch account. Who do I need to contact?

Please contact Lisa Enloe, Health Sciences Compliance Coordinator, at [email protected].

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