Student Complaints

Administrative Rule
Council: Academic and Student Affairs Council
Effective date: 03/24/20

Administrative Rule

Austin Community College (the “College”) promotes the exchange of knowledge in an environment that encourages reasoned discourse, intellectual honesty and respect for the rights of all persons. In support of this goal, the purpose of the following student complaint process is to define appropriate processes for complaints, ensure due process for all parties to the complaint, and comply with the obligations imposed by federal regulations for receiving, responding to and tracking student complaints.

To ensure compliance with state and federal statutes and accreditation expectations and to support reasoned discourse and respect for the rights of all persons, the College will ensure that all students have guarantees of due process when registering complaints.

Further, the College will ensure that all employees have guarantees of due process when a student complaint is registered against them.

Complaints by students that are received by College personnel will be addressed fairly and constructively. The College and its personnel will resolve complaints in a timely and transparent manner. Complaints will be investigated in a manner that ensures both the complainant and the respondent against whom a complaint is made are treated with respect and allowed to offer information and evidence regarding the complaint.

Complaints specifically covered by Administrative Rules: 4.0901.01 Employee Freedom from Discrimination, Harassment, and Retaliation, 6.0100.02 Prohibition of Discrimination or Harassment of Students on the Basis of Disability, Race, Color, or National Origin, and 6.0100.01 Prohibition of Sexual Misconduct are not included in this administrative rule.

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